Exchange Policy

 

STUDIIO 96 offer an exchange only policy on our items. By purchasing from our website, you are agreeing to these terms and conditions.

What qualifies for an exchange?

You are eligible for an exchange if your item does not fit, you received faulty item/s, you received the wrong item/s or you simply changed your mind and would prefer a different style. Please email us at info@studiio96.com to start the exchange process.

How long do I have to exchange an item?

You have 7 working days upon receving your item/s to send back for an exchange.

How to start the exchange policy?

Exchange and Returns are to be handled on a case-by-case basis. Please email us the following information. In your email please specify:

  • Name
  • Order Number
  • Reason for exchange
  • Exchange request item/s

What is the exchange process?

Our team will respond to your email regarding your exchange within 48 hours. Once your exchange has been approved, please send back the item/s within 7 working days from date of exchange approval.

** Please ensure tags are intact otherwise we are unable to provide an exchange. Returning an item requires confirmation from your behalf that the garment is unworn and has not been tampered with, this includes any damage, makeup or fake tan marks on the garment. **

How to send back an item?

We highly reccomend using a tracked service to send back item/s to avoid any issues. We are not responsible for any lost packages so please ensure the postal service you use is secure and relible. Please keep any proof of postage or confirmation.

What happens after confirmation?

Our team will send an email to confirm recept of the item/s. We will also inspect the item/s to ensure it is eligble for an exchange. As we are a made-to-order service, your new order will take 7 working days to dispatch. We will send out an email with a new tracking code once your item has been dispatched.

I have a question, how can I contact someone?

If you would like further information regarding our exchange policy, please email us at info@studiio96.com.