Shipping & Delivery

What is your Turnover/Dispatch time?

We are a made-to-order brand, therefore each garment is individually made only once an order has been placed. We intend to dispatch all items within 5 working days (Excludes weekends & Bank Holidays). We offer faster turnover time for UK & International orders so if you would like your item/s faster, please use the appropriate shipping option.

An email will be issued along with a tracking code once the item has been dispatched. Please allow 5 working days before emailing regarding the dispatch of your order. If you have not received an email after 5 working days then email us at info@studiio96.com and we will look into this for you. Please ensure you FULLY read our FAQ, Shipping & Delivery and our Terms and Conditions page before purchasing. We will NOT cancel/refund orders once an order has been placed.

Our new ready-to-wear range includes our most popular items that are readily avaliable for dispatch. This service differs from our made-to-order range therefore we have a separate page for these items. To shop our ready-to-wear range, click here. To read more about our ready-to-wear items, click here.

Do you offer any quicker dispatch/turnover times?

The following services for our made-to-order service have individual turnover times:

  • Rush Order Service (UK only- 1 working day)
  • Express (U.K service (UK only- 2 working days)
  • Fast Track International (1-4 working days)

If you would like to purchase any of the above services with your order please contact us via email.

We are a small made-to-order brand therefore we do not keep stock of item/s or keep large amounts of fabric. In order to fulfil the services listed above, we will need to ensure we have enough fabric in stock to make & dispatch your order within the specified time frame. If we are unable to fulfil this service, you will be refunded promptly.

Ready to wear (RTW)

We have created a ready-to-wear (RTW) range so that you are able to receive certain items quicker! This will include our most popular items in our most sought out colours only. Items under this range will be readily available and dispatched within 2 working days as opposed to our usual 5 working day turnover time.

We can only offer limited quantities in this range therefore please check stock updates as we will update this on a daily basis. Our delivery time for this range will differ slightly so please make sure you use the correct shipping method to ensure there are no delays with your order. Read more about this service here.

Orders will be dispatched within 2 working days of your order. (Please note orders placed after 5pm on Fridays will not be processed until Monday). Orders placed before 1pm will be dispatched the same day, orders after 2pm will be dispatched the following working day.

UK delivery options for our ready-to-wear (RTW) range

  • 1st Class Signed for (1-3 working days)- £5.90.

  • 2nd Class Signed for (2-5 working days) - £4.75.

  • Supersaver (Not tracked) (5-9 working days)- £2.50

  • Next day delivery (1 working day) Orders must be placed before 2pm

International delivery options for our ready-to-wear (RTW) range

  • Super Saver (within 8-10 working days)- £18

  • Standard shipping (within 5-7 working days) - £22

  • Express Shipping (within 2-5 working days)- £30

What are my delivery options?

UK

Our U.K parcels are sent via Royal Mail. Orders are dispatched within 5 working days unless you have purchased our Rush Order or our Express service. Delivery time frames after your item has been dispatched are listed below.

  • 1st Class Signed for (1-3 working days)- £5.90.

  • 2nd Class Signed for (2-5 working days) - £4.75.

  • Supersaver (Not tracked) (5-9 working days)- £2.50

  • Rush Order (1 working day)- £35

  • Express (2 working day)- £25

Do you ship worldwide?

Yes we ship worldwide. Orders are dispatched within 5 working days unless you have purchased our Fast Track International Service. Delivery time frames after your item has been dispatched are listed below.

  • Super Saver (within 8-10 working days)- £18

  • Standard shipping (within 5-7 working days) - £22

  • Express Shipping (within 2-5 working days)- £30

  • Fast track International (within 1-4 working days) £50

Do you offer next day delivery? UK orders

Rush Order Service UK orders only

We offer our UK customers a rush order service for Next Day Delivery ( Mon-Thurs only & U.K orders only). The specified turnover time for this service is 1 working day. Orders must be received before 10:00am GMT time. This service will prioritize your order and will be dispatched the same day for next day delivery. Your order will be shipped via Royal Mail Special Guaranteed. Orders placed after 10:00am for next day delivery will be dispatched the following working day. Please note this service is an additional £35.

This service includes:

  • Royal Mail Next Day Guarantee cost - £9.50
  • Priorty queue jump to make & dispatch your order same day - £25.50

Express Saver (2 day delivery) UK orders only

We are introducing our new 2 day delivery option ( Mon-Thurs only & U.K orders only). The turnover time for this service is 2 working day. Orders must be received before 1pm. This service will prioritise your order and will be dispatched the following working day. Orders will be sent via Royal Mail Next Day Guarantee the day AFTER your purchase. For example, if you order Monday before 1pm, your order will be dispatched Tuesday and you will receive your order Wednesday.

We emphasize that orders must be placed by 1pm, unfortunately any orders placed after 1pm will be processed the next working day therefore please allow an additional 1+ day to receive your order. This service is an additional £25.

This service includes:

  • Royal Mail Next Day Guarantee cost - £9.50
  • Priorty queue jump to make & dispatch your order within 2 working days - £15

Do you do next day delivery for international orders?

Unfortunately we are unable to offer Next Day Guarantee for international orders however we have a fast track option for International orders (Mon-Thurs only & U.K orders only). The turnover time for this service is 2 working day. Orders must be received before 1pm GMT time. This service will prioritise your order and will be dispatched within 2 working day. Orders will be sent using Fast Track International the day AFTER your purchase. *For example, if you order Monday before 1pm GMT Time, your order will be dispatched Tuesday or Wednesday and you will receive your order within 1-4 working days after dispatch.

We emphasize that orders must be placed by 1pm GMT time, unfortunately any orders placed after 1pm will be processed the next working day therefore please allow an additional 1+ day to receive your order. This service is an additional **£50 **

This service includes:

  • Fast Track International Shipping - £35

  • Priorty queue jump to make & dispatch your order within 2 working days - £15

Customs Information for International Orders

You will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination. We do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of your destination country. Please seek advice from your local customs authority for more information regarding applicable rates.

We do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the courier. Once the item has been dispatched, it is beyond our control. We are not responsible for any unclaimed parcels if no one is able to receive your parcel so please make sure you continue tracking your parcel to ensure it arrives on time.

Please email us at info@studiio96.com, we will do our very best to assist you with your parcel. Please also make contact with the courier.

Delivery Service

We do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the courier. Once the item has been dispatched, it is beyond our control. We are not responsible for any unclaimed parcels if no one is able to receive your parcel so please make sure you continue tracking your parcel to ensure it arrives on time.

Please email us at info@studiio96.com, we will do our very best to assist you with your parcel. Please also make contact with the courier.

We use a range of couriers to ensure we provide the fastest & most reliable service. The majority of our deliveries are handled by Royal Mail, DPD, Parcel Force & FEDEX. On the odd occasion we may use an alternative courier service.

Do you offer free shipping?

We provide free shipping on orders above £150 for UK and international orders. Use code: FREESHIPPING.

Redirecting parcels & Lost Packages

Please note, we do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk. Please make sure that the shipping address is correct as we’re unable to redirect orders once they’re on their way to you. Once an order has been made, we are unable to make any changes to the delivery address. It is solely the responsiblity of the customer if there are any changes made or packages lost in the process. We are not liable for any lost packages once it has been handed to the courier. We are happy to asssit in retrieving your parcel however we unable to offer refunds in the event your parcel is missing.

Where can I find the tracking number?

You will receive an automated email once your item/s have been dispatched. The email will confirm your order, shipping provider and tracking number.